1. Introduction
Bernard Travel Co. LLC (the Company, we, us, or our) operates the website bernardtravel.autos and provides travel planning, itinerary design, corporate travel management, group tour planning, and related professional services from our office at 1358 W Heather Downs Dr, South Jordan - 84095-2335, United States (US). The website and the travel services described on it are developed and operated by the developer BernardTravel.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we keep it safe, and what choices you have over that information. It applies to everyone who visits our website, sends us a message, requests travel services, books a journey through us, or otherwise communicates with our team.
By using our website or any of our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please do not use our website or request our services. We encourage you to read this document in full rather than relying on summaries, because the details matter when personal information is involved.
2. Information We Collect
We collect information in three broad ways: information you provide directly, information collected automatically when you use our website, and information we receive from trusted partners who help us deliver travel services.
Information you provide directly includes your name, email address, telephone number, mailing address, travel dates, destinations, accommodation preferences, dietary needs, passport details you share voluntarily, payment information needed to complete a booking, and any other details you include in a message, form, or conversation with a planner.
Information collected automatically includes your browser type, device type, operating system, internet protocol address, approximate location derived from that address, pages visited, time spent on the website, referral links, and similar technical data gathered through server logs and standard analytics tools. This information helps us understand how the website is used so we can improve it.
Information from partners includes confirmation numbers and itinerary details provided by airlines, hotels, ground transport providers, tour operators, and insurance providers as part of fulfilling a booking you requested through us.
3. How We Use Your Information
We use personal information for clear and limited purposes. The primary purpose is to provide the travel planning services you request, including designing itineraries, making bookings, confirming reservations, arranging transfers, preparing documents, and providing assistance during your trip.
We also use your information to respond to your questions, send you the travel dossier and confirmation documents you requested, manage your account, process payments, and provide customer support before, during, and after your journey. Where you have given us consent, we use your details to send newsletters, destination ideas, and travel offers that we believe may interest you.
We use automatically collected information to maintain the security of the website, diagnose technical issues, measure website performance, and improve the content and layout of our pages. We may also use aggregate and de-identified data for research and reporting, because that data does not identify any individual person.
We do not sell your personal information to any third party. We do not use your data to make automated decisions that produce legal or similarly significant effects about you.
4. Legal Bases for Processing
When data protection law applies to our processing, we rely on a lawful basis for each use of personal information. The most common bases are contractual necessity, legitimate interests, consent, and legal obligation.
We process information on the basis of contractual necessity when the processing is required to prepare or perform a travel booking, itinerary, or service agreement you entered into with us. Without this processing we could not deliver the services you requested.
We rely on our legitimate interests, which we balance carefully against your rights and freedoms, to operate and secure the website, respond to inquiries, prevent fraud, maintain business records, and improve our services. We rely on consent where we send marketing communications or process sensitive categories of data, and you may withdraw that consent at any time.
We rely on legal obligation when we must retain or disclose information to comply with applicable laws, regulations, court orders, or requests from public authorities. When we rely on consent, you can withdraw it freely without affecting the lawfulness of processing that happened before the withdrawal.
7. Data Security Measures
We take reasonable and appropriate measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our safeguards include administrative policies, staff training, and technical controls designed to match the sensitivity of the data we hold.
Access to personal information is limited to employees and contractors who need it to perform their duties. We use secure connections for data transmitted between your device and our systems, and we store data in protected environments with access controls.
We encourage you to protect the information you share with us. Use strong passwords for any account you hold with us, keep your email account secure, and be careful about sharing personal details on public channels. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security, but we work continuously to keep your information safe.
8. Data Retention Periods
We keep personal information only for as long as necessary to fulfill the purposes described in this policy, to meet legal requirements, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of information and the reason it was collected.
Booking and itinerary records are typically kept for the duration of your journey plus a reasonable period afterward so we can assist with post-trip questions, refunds, or documentation. Correspondence with our team is kept while the conversation remains active and for a period afterward so we can provide consistent service if you travel with us again.
We may keep tax and accounting records for the periods required by applicable law. Automatically collected logs and analytics data are kept for shorter periods and are often aggregated or de-identified so they no longer identify you.
When information is no longer needed, we delete it or de-identify it in a secure manner, and we review our retention schedules regularly to ensure they remain appropriate.
9. Your Rights and Choices
Depending on where you live, you may have rights over the personal information we hold about you. These rights may include the right to access your information, the right to correct inaccurate data, the right to request deletion, the right to restrict or object to processing, and the right to data portability.
To exercise any of these rights, contact us using the details in the Contact Information section of this policy. We will respond within the time frames required by applicable law, and we may ask you to verify your identity before fulfilling your request to protect your privacy.
You also have the right to withdraw any consent you have given, to opt out of marketing communications at any time, and to file a complaint with the data protection authority in your jurisdiction. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
We will not discriminate against you for exercising your rights, and we will not charge a fee for reasonable requests unless the law permits us to do so.
10. Privacy for Children
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us using the details in the Contact Information section of this policy. We will take reasonable steps to remove that information from our records.
When we plan family travel that includes children, we may collect information about those children only as needed to arrange the booking and to comply with airline, hotel, and border requirements. Any such information is used strictly for the purposes of the requested travel and is protected with the same safeguards we apply to all personal information.
11. International Data Transfers
Travel is a global activity, and providing travel services often requires sending information across borders. When you travel with us, your personal information may be transferred to and processed in countries other than the one where you reside, including countries where travel suppliers are located.
Whenever we transfer personal information across borders, we take steps to ensure that it receives an adequate level of protection. This may include relying on standard contractual clauses, adequacy decisions, or other safeguards recognized under applicable data protection law.
The countries involved in your transfer will depend on your itinerary and the suppliers we use. We will not transfer your information unnecessarily, and we will limit international transfers to what is required to deliver the services you requested.
By requesting travel services that involve international travel, you understand and accept that your information may be transferred and stored outside your home country for the purposes described in this policy.
12. Third-Party Services and External Links
Our website may contain links to external websites operated by airlines, hotels, tourist boards, visa authorities, payment providers, and other organizations. We do not control those websites, and this Privacy Policy does not apply to them.
If you follow a link to a third-party website, that website will have its own privacy policy that explains how it handles your information. We encourage you to read the privacy policy of every website you visit and to be thoughtful about the information you share online.
When a third-party service is needed to complete your booking, such as a payment processor or an airline booking engine, that provider handles your information under its own privacy practices. We will share only the minimum information needed to complete the transaction.
13. Marketing Communications
If you choose to subscribe to our newsletter or other travel updates, we will send you emails about destinations, itineraries, seasonal offers, and travel tips. These communications are optional, and you can stop receiving them at any time.
Every marketing email we send includes a clear unsubscribe link. You may also opt out by replying to the email, by updating your preferences, or by contacting us directly using the details in the Contact Information section of this policy.
We will not send marketing communications to you without your consent, and we will not share your email address with third parties for their own marketing purposes. Transactional messages that are necessary to manage your booking, such as confirmations and itinerary updates, are not marketing and will still be sent to you.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the way we provide services. When we make significant changes, we will update the last updated date at the top of this page and, where appropriate, notify you by email or through the website.
We encourage you to review this policy periodically so that you stay informed about how we protect your information. The version of this policy that applies to you is the one in effect at the time you use our website or request our services.
Continued use of our website or services after a change takes effect indicates your acceptance of the updated policy. If you do not agree with a revised policy, you should stop using our website and services and contact us if you wish to close any account or exercise your rights.
15. Governing Law and Disputes
This Privacy Policy is governed by the laws of the State of Utah and the applicable laws of the United States, without regard to conflict of law principles. This policy does not limit any rights you may have under mandatory consumer protection legislation that applies to you.
Any dispute arising from or relating to this Privacy Policy will be resolved in accordance with the terms set out in our Terms of Service, which are available on our website at the Terms of Service page.
If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will continue in full force and effect. This policy, together with our Terms of Service, forms the entire agreement between you and Bernard Travel Co. LLC regarding your personal information and your use of our website.
16. Contact Information
If you have questions about this Privacy Policy, about the personal information we hold about you, or about any of your privacy rights, you are welcome to contact us. We are glad to help and will respond as quickly as we can.
Company name: Bernard Travel Co. LLC
Office address: 1358 W Heather Downs Dr, South Jordan - 84095-2335, United States (US)
Contact person: Wang Feifei
Contact email: query@bernardtravel.autos
Contact phone: +14346229992
We will acknowledge privacy requests promptly and will aim to resolve any concern you raise. If you believe your privacy has been affected in a way that we cannot resolve, you may also raise the matter with the relevant supervisory authority in your jurisdiction.