1. Acceptance of These Terms
These Terms of Service form a legally binding agreement between you and Bernard Travel Co. LLC, a company registered in the United States with its office at 1358 W Heather Downs Dr, South Jordan - 84095-2335, United States (US). The terms apply to your use of the website bernardtravel.autos and to every travel planning service we provide.
By accessing our website, submitting a request, making a booking, or otherwise using our services, you agree to be bound by these terms and by our Privacy Policy. If you do not agree to these terms, you must not use our website or services. These terms replace any previous version of our Terms of Service.
Please read these terms carefully before requesting or booking any travel service. We recommend that you keep a copy for your records. Nothing in these terms limits any mandatory rights you may have under consumer protection laws in your country of residence.
2. Our Services
Bernard Travel Co. LLC provides travel planning and related professional services, including custom itinerary design, corporate travel management, group and family tour planning, visa and documentation support, flight and accommodation booking, and 24-7 traveler assistance during an active journey.
Our role is that of a travel arranger and planner. We research, recommend, and reserve travel products supplied by airlines, hotels, tour operators, ground transport providers, and other independent suppliers. We do not operate airlines, hotels, or transport networks, and we do not act as a carrier for any leg of your journey.
We describe services on our website for general information. The exact scope of a service, the fees involved, and the delivery dates are confirmed in writing before a booking is finalized. Where our website describes a destination or experience, that description is an indication of what we commonly arrange and does not guarantee the availability of any specific product.
3. Eligibility and Use of the Website
You must be at least eighteen years old to book travel services through us, or the age of majority in your country of residence if that is higher. When you book on behalf of others, you confirm that you have authority to act on their behalf and that they have agreed to these terms.
You agree to use our website for lawful purposes only and in a manner that does not interfere with the normal operation of the website. You may not attempt to gain unauthorized access to any part of the website, our systems, or the systems of our suppliers.
You agree to provide accurate, current, and complete information when you use our website or request services. Incorrect information may cause bookings to fail, itineraries to be invalid, or travel to be denied, and we are not responsible for problems caused by information you provide that is wrong or out of date.
4. Bookings and Reservations
A booking is formed when you accept a written proposal from us and we confirm your reservation with the relevant suppliers. Until a booking is confirmed, no contract exists between you and Bernard Travel Co. LLC, and no amounts are payable beyond any deposit we clearly state in advance.
When we confirm a booking, we send you a travel dossier that lists the reservations we have made on your behalf. You should review the dossier carefully and report any discrepancy to us as soon as possible, because supplier rules often limit the time during which a correction can be made without a fee.
Some travel products are subject to conditions set by suppliers, including minimum stays, advance purchase requirements, non-transferable tickets, and identity checks. You agree to comply with those conditions, and you understand that certain products are non-refundable or carry significant change fees once booked.
5. Pricing, Payments, and Fees
Prices for travel products are set by suppliers and can change without notice until a booking is confirmed and paid. Our planning fees are quoted in writing before you commit, and we will not add fees that were not disclosed before your approval.
Payment terms depend on the service. Some bookings require a deposit at the time of confirmation, with the balance due before departure. Payment is due by the dates stated in your proposal, and we may cancel unconfirmed reservations if payment is not received by the required date.
If a supplier adjusts the price of a product after your booking for reasons allowed by its terms, such as fuel surcharges, taxes, or currency movements, we will inform you and apply the adjustment in accordance with the supplier rules. We accept the payment methods we list at the time of booking, and you are responsible for any fees charged by your own bank or card issuer.
6. Cancellation and Refund Policy
Cancellation rules differ for every product we book, because they are set by the suppliers who provide the flights, hotels, tours, and other services. When you approve a booking, we provide a summary of the applicable cancellation terms for that specific reservation.
If you cancel a booking, we will submit your cancellation to the relevant suppliers and pass on any refund they issue, minus our disclosed planning fees and any third-party cancellation charges. Suppliers often apply tiered penalties based on how close to departure the cancellation occurs.
In certain circumstances, such as illness, bereavement, or other events outside your control, travel insurance may cover cancellation costs. We strongly encourage you to purchase travel insurance and to review the policy carefully so you understand what is and is not covered. We cannot guarantee that any supplier will issue a refund.
7. Traveler Responsibilities
You are responsible for arriving at airports, stations, and departure points in sufficient time and with the correct documents. We provide departure details and recommendations, but the timing of your travel and your attendance at any departure are your responsibility.
You are responsible for behaving lawfully and respectfully toward suppliers, guides, drivers, and other travelers. If you damage property, break supplier rules, or act in a way that endangers others, the relevant supplier may refuse service, remove you from a journey, or hold you liable for costs.
You should inform us of any medical condition, mobility need, dietary requirement, or other circumstance that may affect your ability to travel or to participate in activities. We will do our best to accommodate reasonable needs, but some arrangements must be confirmed by the supplier and may not be possible.
8. Passport, Visa, and Documentation Requirements
You are responsible for ensuring that you hold a valid passport, the necessary visas, and any other entry documents required for your itinerary. Entry rules change frequently and vary by nationality, so you should verify requirements with official authorities before departure.
We offer visa and documentation support as a service, which means we review your documents and help you prepare applications. We do not issue visas, we cannot guarantee an application will be approved, and we are not liable for decisions made by embassies, consulates, or border authorities.
Check that your passport is valid for the period required by each country on your route, that your name matches your booking exactly, and that you carry the documents required for every country you transit. A denied entry or a missed flight due to missing documentation is not the responsibility of Bernard Travel Co. LLC.
9. Third-Party Suppliers
The flights, hotels, trains, tours, transfers, and other products we arrange are provided by independent suppliers who are not our agents or employees. Each supplier has its own terms, refund rules, and service standards.
We select suppliers we believe are reliable, but we do not control their operations, safety records, staffing, or equipment. When a supplier fails to deliver a service it was paid to provide, your remedy is against that supplier under its own terms and applicable law.
Where a supplier changes, cancels, or fails to provide a service, we will use reasonable efforts to help you secure a replacement or a refund, acting as your advocate. However, we cannot promise that any particular product will be available or that a supplier will honor a specific claim.
10. Itinerary Changes and Schedule Adjustments
Airlines and other suppliers occasionally change schedules, cancel services, or modify itineraries. When this happens, we will use reasonable efforts to notify you and to rebook the affected components with the least disruption to your plans.
Because we cannot control supplier schedules, we cannot guarantee that a published itinerary will remain unchanged. Where a change is significant, we will present options to you, including rebooking, selecting an alternative, or cancelling in line with the supplier refund rules.
If you request a change to a confirmed booking, we will submit the change to the relevant suppliers. Changes are subject to supplier availability and fees, and the difference in price, if any, is payable by you before the revised booking is confirmed.
11. Limitation of Liability
To the maximum extent permitted by law, Bernard Travel Co. LLC and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website or services, including loss of profits, loss of enjoyment, or loss of data.
Our liability for direct damages arising from a single event or series of related events will not exceed the total fees you paid to us for the specific service to which the claim relates, unless liability is imposed by law in a way that cannot be limited.
We are not liable for losses caused by events outside our reasonable control, including acts of God, severe weather, natural disasters, war, terrorism, government action, labour disputes, pandemic-related restrictions, technical failures of third parties, or the acts or omissions of any third-party supplier.
12. Intellectual Property
The content of our website, including text, layout, graphics, logos, the compass rose design, and the overall look and feel of the site, is owned by or licensed to Bernard Travel Co. LLC and is protected by copyright, trademark, and other intellectual property laws.
You may view, download, and print content from our website for your personal, non-commercial use. You may not reproduce, distribute, modify, display, or republish any part of the website for commercial purposes without our prior written consent.
The brand name BernardTravel and the Bernard Travel Co. LLC trade name may not be used in a way that suggests an endorsement or affiliation without our permission. Nothing in these terms grants you any rights to our intellectual property.
13. Acceptable Use and Conduct
You agree not to use our website or services in any way that is unlawful, harmful, deceptive, or infringing. This includes not transmitting viruses or malicious code, not attempting to overload our servers, and not using the website to collect data about others without their consent.
You agree not to submit false or fraudulent requests, not to make bookings you have no intention of taking, and not to misrepresent your identity or your authority to act for another person. Fraudulent bookings may be reported to the relevant authorities.
When you communicate with our team, we expect respectful and honest communication. Abuse or harassment of our staff, suppliers, or other travelers may result in the cancellation of your booking under the applicable supplier terms.
14. Disclaimers and No Warranty
Our website is provided on an as-is and as-available basis. To the maximum extent permitted by law, we make no warranties, express or implied, about the website, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
While we work hard to keep the website accurate and up to date, we do not warrant that the information on our website is complete, accurate, reliable, or current in every respect, and we are not responsible for errors or omissions in that information.
Travel involves inherent risks, and we do not warrant that any destination, activity, or supplier will be free from risk. We encourage you to purchase appropriate travel insurance, to review official travel guidance for your destinations, and to make your own informed decisions about the journeys you take.
15. Governing Law and Dispute Resolution
These terms and any disputes arising from them are governed by the laws of the State of Utah, United States, without regard to its conflict of law provisions. If you are a consumer protected by the mandatory law of your country of residence, those mandatory protections continue to apply.
We encourage you to contact us first if you have a concern, because most concerns can be resolved quickly and fairly through conversation. You may reach us using the contact details in the Contact Information section of these terms.
If a dispute cannot be resolved informally, it will be brought in the state or federal courts located in Utah, and you consent to the jurisdiction of those courts, unless mandatory law in your country requires otherwise. Any claim you bring must be commenced within the period allowed by law.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, our services, or legal requirements. When we make material changes, we will update the last updated date at the top of this page and may notify you through the website or by email.
Your continued use of our website or services after changes take effect means that you accept the revised terms. If you do not agree with the revised terms, you should stop using our website and services, and you may contact us regarding any existing booking.
The version of these terms in effect at the time of your booking governs that booking. We encourage you to review this page periodically so that you are aware of the terms that apply to your relationship with Bernard Travel Co. LLC.
17. Contact Information
If you have any questions about these Terms of Service, or about any booking or service, please contact us. Our team is glad to help and will respond as quickly as we can, usually within one business day.
Company name: Bernard Travel Co. LLC
Office address: 1358 W Heather Downs Dr, South Jordan - 84095-2335, United States (US)
Contact person: Wang Feifei
Contact email: query@bernardtravel.autos
Contact phone: +14346229992
We hope your journeys are smooth, memorable, and exactly as planned. Thank you for choosing Bernard Travel Co. LLC to help you travel the world.